01
The counter
Book luggage in one go and give the customer a receipt.
- Sender, receivers and drop-off points in one booking
- Prices by package type, plus fees for off-route drops
- A receipt, and a QR tag for every bag
Luggage management for bus operators
Software for the
way your business works.
Handei runs the luggage side of a bus company. Agents book at the counter, crews scan every tag onto the bus, and customers follow their luggage until they collect it.
- A QR tag on every bag
- Scanning works offline
- WhatsApp booking requests
Loading manifestsTrip closeoutsCheckpoint scansCollection with a PINDaily cash-upUnpaid bookingsLeft-behind listCustomer trackingRevenue reportsStaff permissions
Across the business
One system for the counter, the bus and the office
What's sold at the counter is what gets loaded, checked and handed over, and everyone can see where each bag is.
02
The bus
Crews scan every bag with a phone: at loading, at checkpoints and on arrival.
- Keeps scanning without signal and syncs later
- Flags repeat scans and bags booked on another bus
- Prints the loading manifest before departure
03
The office
See what's moving, what's missing and what's been paid.
- Trip closeouts, with missing bags sent for review
- Unpaid and part-paid bookings in one list
- Daily cash-up and revenue reports
Loading and arrival
Nothing leaves the depot unaccounted for
Each tag is scanned as the bag goes into the hold. Handei checks what was scanned against what was booked, so a short load shows up before the bus leaves, not when the customer arrives.
- Booked against scanned, bag by bag
- A loading manifest with a sign-off for the gate
- Bags that miss the bus go onto a left-behind list
- Every tag carries a signature, so a made-up tag won't scan
How it works
From the counter to collection in five steps
- 1
Book
An agent books the luggage at the counter, or turns a WhatsApp request into a booking.
- 2
Tag
Every bag gets its own numbered QR tag, printed with the receipt.
- 3
Load
The crew scans each tag onto the bus and prints the loading manifest.
- 4
Check
Scans at checkpoints and on arrival show what's on board. Anything missing goes for review.
- 5
Hand over
The receiver collects with a PIN, and wrong PINs are logged.
Features
Everything the luggage office needs
Built around how luggage moves on cross-border bus routes.
Counter bookings
Sender, one or more receivers, drop-off points, package types and fees in a single booking, with a printed receipt.
WhatsApp requests
Booking details sent on WhatsApp land in a queue. Handei drafts the booking for an agent to check and approve.
QR luggage tags
A numbered tag for every bag. Each code carries a signature, so a made-up tag is rejected at the scanner.
Offline scanning
Scan with a phone camera. On a stretch with no signal, scans wait on the phone and sync when it comes back.
Manifests and closeouts
Print the loading manifest before departure. Trip closeouts compare booked and scanned tags and send gaps for review.
Tracking and PIN collection
Customers check on their luggage with their booking reference, and receivers collect with a PIN.
Payments and cash-up
Record cash, card, bank transfer and mobile money payments, follow up unpaid bookings and close each day with a cash-up.
Staff and permissions
Admins, agents, drivers and warehouse staff each see only the screens their role needs.
Routes and reports
Set up routes, stops, buses, timetables and prices. Revenue, agent and outstanding reports export to CSV.
Why Handei
Built for the problems luggage offices deal with every day
Fewer lost bags
Tags are checked at loading, at checkpoints and on arrival, so a missing bag is noticed on the same trip, not days later.
Fewer calls to the depot
Customers look up their own luggage with their booking reference instead of phoning the office.
Money that adds up
Payments are recorded against bookings, and every day closes with a cash-up you can check.
Run buses? Let's talk about your luggage office.
Tell us about your routes and fleet, and we'll show you how Handei would work for you.
Contact
Talk to us about Handei
Tell us a little about your operation and we'll get back to you. If you'd rather talk now, WhatsApp, call or email us.
Enquiries go to Digital Rainbow, the team that builds Handei.
Send an enquiry
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